Learn More about IFS Service Management
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IFS delivers all critical functions of Service Life-Cycle Management, in one solution
Our holistic approach to service management is fundamentally different from other field service management software vendors. We unify single-issue digital investments with strategic initiatives that enhance both service experience and enterprise insights. As a result, organizations achieve a holistic view of the entire service life cycle with a scalable, single platform that provides everything you need to meet your business demands, generate revenue, and improve customer experience.
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What is Service Life-Cycle Management?
Service life-cycle management in manufacturing is defined by IDC as the process of servicing a product or an asset through its lifetime. This includes customer support, service request, service planning, service execution and field service, spare parts management, warranty management, and recalls. SLM is no longer a silo unto itself, data from the aftermarket can be leveraged by other enterprise applications to better inform the enterprise and deliver value to customers across their journey with the service organization.
IFS positioned in the Leaders category in the 2023
IDC MarketScape for Worldwide ServiceLife-Cycle Management Platforms
IFS has been recognised as leader in service life-cycle management by IDC for the second year running, and were also commended on their A....
Why should I invest in service life-cycle management?
Investing in service life-cycle management is not only about delivering post-sales support but about embracing a new paradigm where service is a key driver of value, revenue, and customer loyalty. Asset-centric manufacturers are facing more challenges year after year due to complex workflow systems, asynchronous data, and disconnected workforces. As well as this, organizations also face pressure to find revenue in their aftermarket, improve asset up time and first-time fix rates, all while meetings customer experience goals. Service life-cycle management can be considered a vital enabler for achieving true coordination and effective management of your assets, people and customers, with organisations that recognise and act on these factors positioning themselves for sustained growth and success in an evolving, competitive business landscape.
All Critical Function of Service Life-Cycle Management, in One Solution
IFS unifies single-issue digital investments with strategic initiatives that enhance both service experience and enterprise insights. As a result, organizations achieve a holistic view of the entire service life-cycle with a scalable, single platform that provides everything you need to meet your business demands, generate revenue, and improve customer experience. Our capabilities range from Field Service Work Order Management, Reverse Logistics and Repairs, to intelligent back office scheduling engines and AI and Machine Learning for predictive maintenance, issue resolution, and service optimization. In addition to these capabilities, IFS also extends its offerings to enterprise asset management, IT service management, and ERP solutions, making it a comprehensive choice that supports the most complex assets and use cases.
What outcomes can I expect if I invest now?
IFS empowers your people to offer personalized solutions for customers, such as optimizing technician visits to increase first-time fix rates, deploying chatbots to customers for real-time updates, and enabling remote assistance. Your customers are provided with self-service solutions, including chat services for problem resolution, self-service appointment and bi-directional communication of the engineer visit and upsell offers.
On-Demand Webinar: Lifecycle Management. Next Level Service
From self-service and new technologies to sustainability and customer experience, here are some of the key ways Marne Martin, Chief Strategy Officer at IFS believes you can embrace the future of service life cycle management and drive your business to new heights
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"The ability to respond back to the system and get the right information out to the teams at the right time has no doubt been extremely valuable."
Adam Brody, Director of Enterprise Systems
Sysmex
Manufacturers Transforming Operations Through Service
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