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Lifecycle Management. Next-Level Service.
In this on-demand webinar, explore how a comprehensive approach to service can be your business's secret weapon - helping ensure each instance of care is delivered quickly and effectively.
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Ready to take your service game up a notch?
Discover the power of end-to-end lifecycle management to exceed customer expectations!
Key Takeaways:
- Understand what it means to transform your service management solution and its impact on your business.
- How you can use self-service to solve your service demands.
- Industry-leading PSO solutions and how they play into the service lifecycle.
- Learn about remote assistance and augmented reality and how those fit into the service lifecycle.
- How to increase your customer experience through surveys where we see a 400-600% increase in survey responses.
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Marne Martin
President, Service Management, EAM and Global Industries at IFS
In her first few years at IFS, Marne Martin helped IFS become a dominant global player in the field service management (FSM) market. She has been instrumental in the strategic acquisitions that have broadened IFS’s service management portfolio, including Workwave, Astea, and most recently Clevest. Before joining IFS, Marne was CEO at ServicePower Plc, an FSM software company, and also spent time as CFO of Norcon Plc, a UK-based defense and telecom consulting firm. Marne completed her MBA from Purdue University.
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