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Why is our video series worth your time?
Learn best practices from leading voices in the industry
Why does Change Management matter to your business?
Thousands of company's business transformation projects have failed due to poor decision-making and missed opportunities. Companies become stuck with their legacy systems as they struggle to align teams and engage stakeholders. Companies falter in getting the best out of their transformation due to unclear goals. As the leader in Field Service Management, we are eager to draw upon the experiences of our strong network to share their insights and best practice..
A Pocket Size Guide to Change Management During Service Transformation
There is a gap that exists between the “talk” around the importance of change management and the “walk” into getting it right, as businesses do not truly understand the importance of prioritizing change management as a part of a business strategy.
Created in collaboration with Future of Field Service, this guide features insights from industry expert Sarah Nicastro and her podcast guests, as well as guest speakers from global organizations such as Electrolux and Konica Minolta.
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Explore more on Sustainability
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Service Transformation Projects
Adam Rodda, Market Intelligence Manager of Bosch Home Comfort Group
Join Adam Rodda as he shares his experience in rolling out a change management project. From managing diverse expectations to engaging technicians and customers throughout the journey, Adam highlights the importance of learning from peers, embracing change, and the power of conceptualizing concepts to technicians for successful implementation on the ground.
Customer Experience
Victoria Royal, Senior Customer Experience Consultant of IFS
Customer experience is one of the main differentiators affecting business profitability. Victoria Royle brings her 12 years of experience in Voice of the Customer (VOC), sharing powerful strategies and effective measurement techniques that companies can adopt to enhance customer experience.
Field Technicians
Charlotte Lewyllie, Business Transformation Lead of Electrolux
Charlotte explores the intricacies of service transformation, with a specific focus on adopting new technology and understanding the perspective of field technicians. Join her as she takes a closer look at the different stages of a change management project, from preparation to the development of training methodologies and monitoring approaches. This insightful session offers a deeper exploration of engaging technicians and ensuring their active participation in the transformation journey, while emphasizing effective decision-making.
Servitization
Tim Baines, Executive Director of The Advanced Services Group
With over 12 years of experience in Servitization, Tim Baines shares invaluable insights gained from working in advanced services communities. Join us as he provides a top-level perspective on change management, delving into the major driving forces behind organizations adopting Servitization, the challenges they face, and practical advice for achieving successful servitization.
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