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Why is our video series worth your time?
Bitesize thought leadership
Our bite-sized videos are a quick and easy way to keep up-to-date on the latest service industry trends. We've scoured our research, reports, and events to bring you the most requested topics in service management. From IFS employees and customers to analysts and thought leaders, we interview a diverse range of voices to explore the complexity of field service management. Covering topics such as change management, sustainability and much more...
A Pocket Size Guide to Change Management During Service Transformation
Collaborating with Future of Field Service, we have collated the knowledge of service experts into a pocket-size guide covering everything from the starting points of your servitization journey to avoiding failure in change management. This guide features perspectives from global organizations like Electrolux and Konica Minolta, as well as analysts and industry experts, who all offer unique approaches and insights to the topic of Change Management.
Pocket size guide to...
Collaborating with Future of Field Service, we have collated the knowledge from a range of experts across all fields – from industry expert Sarah Nicastro and her podcast guests to our own guest speakers from our In Focus video series. This pocket-size guide will cover everything from where to start in your journey to how not to fail in change management based on perspectives from global organizations such as Electrolux and Konica Minolta as well as analysts and industry experts who all approach the Change Management topic from a different perspective and focus,
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Explore more on Sustainability
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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc tincidunt lectus orci, in ornare augue luctus vel. Nullam eleifend tincidunt elit, et consequat tellus tincidunt id. Etiam semper odio id nunc molestie tristique. Donec quis congue lacus. Vestibulum vel enim finibus lorem tincidunt ultricies. Pellentesque finibus, velit ac rhoncus posuere, tellus arcu faucibus neque, quis rutrum libero mauris sed nisl. Praesent consequat quis ipsum ut commodo. Morbi laoreet auctor eros eget aliquam. Donec in elit mauris. Nam id condimentum sem, sit amet efficitur justo. Pellentesque nec volutpat libero.
Change Management
Whether you're introducing new technologies, updating processes, or adapting to new market demands, managing change effectively is key to successful service operations. At Field Service in Focus, our guests offer you valuable insights, experience and best practice advice to navigate change management from different perspectives.
Sustainability
In the recent IFS State of Service 2023 report, we surveyed 400 leaders across industries to uncover the biggest trends in the field service industry. It revealed that sustainability is the #1 future focus point for service companies. Therefore, we invite service experts to explore the truth around “Green” initiatives and how it can be integrated to your service business and become a game changer.
Evolving Roles of Field Service Workers
The last decade has seen field service workers roles shift from reactive problem solvers to proactive, value-added advisors. Technology, such as remote assistance and AI, has increasingly played a crucial role in this change; customer perception is now shaped by data and outcomes, emphasizing the importance of delivering superior experiences, not just getting the job done. This video series explores these changing roles through the voices of experts who give their advice on navigating the developing field service landscape, piecing together what the future for field service workers will look like.
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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc tincidunt lectus orci, in ornare augue luctus vel. Nullam eleifend tincidunt elit, et consequat tellus tincidunt id. Etiam semper odio id nunc molestie tristique. Donec quis congue lacus. Vestibulum vel enim finibus lorem tincidunt ultricies. Pellentesque finibus, velit ac rhoncus posuere, tellus arcu faucibus neque, quis rutrum libero mauris sed nisl. Praesent consequat quis ipsum ut commodo. Morbi laoreet auctor eros eget aliquam. Donec in elit mauris. Nam id condimentum sem, sit amet efficitur justo. Pellentesque nec volutpat libero.
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