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Watch now our on-demand webinar, How Automation & AI is driving Konica Minolta's Future

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  • Date: April 10 2024
  • Start: 3pm BST - 10am ET
  • Location: Go to Webinar
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Watch now our on-demand webinar, How Automation & AI is driving Konica Minolta's Future

Watch now our enlightening webinar featuring Ged Cranny, Senior Service Consultant at Konica Minolta, as he unveils their transformative journey from a field-centric model to a remote-by-default strategy. Ged will offer invaluable insights into how automation is at the core of their future strategy and the nuanced change management strategies essential for achieving a harmonious blend of human touch and automation in service.

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Key Takeaways:

  • Ged Cranny, Senior Service Consultant at Konica Minolta, unveiled their transformative journey from a field-centric model to a remote-by-default strategy.
  • Discover how automation is at the core of their future strategy, optimizing scheduling, dispatch, and real-time tracking.
  • Learn about nuanced change management strategies for achieving a harmonious blend of human touch and automation in service.

Alex Read
VP Field Service Practice, IFS

Alex Read leads IFS's Service Management practice globally, leading our professional services team and engaging with our global customers. Alex has over 14 of experience in Service Management and Field Service software, working with customers for implementation, effecting the change and maximizing the business outcomes from Field Service software with a particular focus on the telecoms and communications industries. Prior to this Alex  worked for over a decade with Global SI's managing projects, programs and accounts around the world. Alex is a firm believer that software solutions need to drive business value, and has spearheaded numerous initiatives to ensuring the intended, and unintended value is delivered by the programs he oversees. His commitment to integrity, innovation and client-centric solutions underscores his reputation as a trusted advisor in the realm of service management

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