How utilities can future-proof operations and enable superior customer engagement

Insights for transforming customer relationships and operational efficiency

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To succeed, and thrive, in an increasingly demanding market, utilities businesses now need to provide optimized, customer-facing services backed by reliable operations. They also need to meet ever-tightening customer satisfaction benchmarks to ensure they can continue to receive essential government support.

In this eBook, we’ll be detailing how investing in digital transformation and customer engagement can help you deliver superior Moments of Service for your customers, by providing actionable insights focused on:
  • Redefining your approach to customer engagement
  • Enhancing operational efficiency and sustainability through automation and predictive asset maintenance
  • Optimizing field work and solving the skills shortage to boost profitability

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500+ utilities use IFS software globally.

IFS accelerates business transformation with assets, projects, maintenance and service solutions in a single product. We are independently recognized as a leading supplier of on-premise or cloud-enabled ERP, EAM, and MWM and field service management software, with customers across Power Grid Transmission, Network Distribution, and Smart Meter Services.

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The Utility of the Future

Utilities must embrace diversification, new business models and achieve, with the right operational visibility, asset management strategy, and a service-centric mindset. Download this executive summary to discover drivers behind the changing landscape and how can utility organizations become united, smart and agile by removing silos and applying holistic, composable, seamless software capabilities across assets, projects and service.

Taking a proactive approach to predictive asset maintenance

The transition to decentralization and diversified assets is happening, whether energy & utility organizations are fully prepared to make the shift or not. In order to better manage their assets and operations, many businesses have turned to risk-based predictive asset maintenance and monitoring technologies, yet some continue to rely on traditional scheduled, or reactive, asset management strategies, leaving a lot on the table.

Mobile Workforce Management For Utilities

Utilities are thinking carefully about their moment of service, from how they proactively inspect assets to ensure reliability and effective expansion, to delivering on service requests for their customers. IFS provides a complete solution for energy and water utilities.

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Create capacity for growth

Boost technician utilization with AI-powered planning and scheduling optimization. Your technicians can do more jobs, and at the right time, to maximize capacity. Grow your business by selling more advanced services and multi-level SLAs. 

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