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Deliver service excellence, optimize operations, and elevate customer experience with IFS
Manufacturers today face mounting pressure to deliver more than products — customers now expect consistent, high-value service experiences. Yet many organizations still operate with fragmented field service systems and siloed processes that limit efficiency, visibility, and scalability.
As service becomes a critical differentiator in an outcome-based economy, moving to a unified, global Field Service Management platform is no longer optional — it is essential. The ability to standardize processes, optimize resources, and harness data-driven intelligence determines agility, profitability, and long-term growth.
IFS delivers exactly that: a future-ready approach to Field Service Management on a single, seamlessly integrated platform. From customer engagement, remote assistance, and Planning & Scheduling Optimization to Depot Repair, Service Parts Management, and Warranty & Contract Management — IFS embeds Industrial AI into every step of the service lifecycle.
The result? A best-of-breed, end-to-end solution that transforms fragmented operations into a globally connected service organization — empowering manufacturers to maximize efficiency, elevate customer experience, and secure competitive advantage.
The Right FSM Solution Can Transform Your Service. But How Do You Choose?
With so many options available, selecting the right Field Service Management solution can be overwhelming. Download this buyer’s guide for a breakdown of must-have capabilities, key decision factors, and implementation strategies—so you can confidently choose the best fit for your business.
Field Service Management Buyer's Guide for Manufacturers
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Find out how IFS empowers manufacturers to:
enhance service
delivery
optimize service
operations
elevate customer experience
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State of Service 2025: Manufacturing Transformation Report
94% of manufacturers say new service models are impacting operations, yet only 25% have fully embedded them.
The State of Service Report, reveals how 800 manufacturing leaders across seven global markets are navigating disruption, scaling key technologies like Industrial AI, and rethinking service models
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Service Excellence without Complexity
IFS goes beyond simple scheduling and tracking — it enhances service execution with AI-powered knowledge management, guided workflows, and on-the-job training tools. Technicians gain real-time insights to improve accuracy, enhance first-time-fix rates, and complete jobs faster, ensuring greater efficiency, higher service quality, and structured execution that meets SLAs — without added complexity.
Intelligent Operations for Effortless Coordination
Efficient service depends on seamless coordination between technicians, tools, and parts. IFS optimizes operations with AI-driven workforce planning, predictive logistics, and real-time inventory tracking, ensuring resources are deployed efficiently and available when needed. With reverse logistics and full supply chain visibility, manufacturers can reduce delays, prevent stockouts, and enhance operational efficiency.
Customer Experience at the Heart of Service
Rising customer expectations call for more than just reactive service. IFS enhances customer experience with predictive maintenance, AI-powered self-service, and real-time automation, ensuring issues are resolved before they disrupt operations. By delivering seamless, proactive service, manufacturers can increase satisfaction, strengthen relationships, and turn service efficiency into a competitive advantage.
The right FSM solution can transform your service.
But how do you choose?
With so many options available, selecting the right Field Service Management solution can be overwhelming. Download this buyer’s guide for a breakdown of must-have capabilities, key decision factors, and implementation strategies to help you make the right choice for your business.
"After speaking with various potential partners, it was quite clear that IFS Cloud’s capabilities would mark a significant step in transforming our service operations, and IFS was therefore, the clear choice. With enhanced real-time insights and dynamic scheduling, we expect to achieve substantial improvements in service delivery and customer satisfaction, supporting our goals for efficiency and sustainability"
Joern Lindstaedt
VP Global Customer Service – Power Systems, Rolls-Royce
The world's leading brands in partnership with IFS
See IFS technology in action
Discover why IFS is a trusted leader in
Field Service Management
We are the only 2025 Customers' Choice for FSM
on Gartner® Peer Insights™ report, based on feedback and ratings from verified end users.
Leaders in the IDC MarketScape for FSM
recognized for a multi-focused field service offering that supports resource, customer, outcome & asset-centric environments.
Ready to delve deeper?
The Crucial Role of Service-Centricity in Manufacturing
Watch this on-demand webinar, featuring insights and learnings from Alfa Laval, to discover how shifting from a product-focused to a service-centric model can elevate your manufacturing success.
Industrial AI: The Power Behind Future-Ready Service
IFS seamlessly blends Industrial AI into every aspect of service, delivering actionable insights that enable more informed decision-making, improve efficiency, drive innovation, and boost profitability.
Why Tetra Pak Selected IFS Cloud for their Service Operations
Find out why Tetra Pak selected IFS Cloud for their service management operations and how they have integrated it with their business solutions' landscape to foster growth.
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Nam massa magna, accumsan venenatis arcu et, convallis efficitur purus. Suspendisse vitae vehicula risus. Ut sit amet cursus turpis, eleifend porttitor ex. Phasellus ac varius urna, ut rutrum libero. Curabitur hendrerit, lacus nec cursus egestas, mauris metus varius dui, a viverra nunc lacus non leo.
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