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State of Service in Telecom 2023 Webinar Replay
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  • Date: November 2nd
  • Start: 2pm GMT (10am EDT)
  • Location: GoToWebinar
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Watch Now State of Service in Telecom 2023

Watch the webinar replay now on the "State of Service in Mobile, Media and Telecommunications Industry 2023: The year’s top Communication Service Provider (CSP) trends and outlook for 2024". We will revisit the top telecom-ranked challenges and focus points for this year, including:

  • The top 6 service management challenges
  • The top 7 benefits of adopting a new FSM system
  • The top 6 future focus points
  • The top 8 technologies CSPs adopted in 2023
Markus Persson, global telecom industry director for IFS, will then reflect on his 2023 industry trends, such as sustainability and the metaverse, and reveal how these will evolve next year. We are also happy to feature our customer Proximus, Steven Van Eyck, Center of Excellence Lead, who will give their view on the State of Service for Telecom report.

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Markus Persson
Global Industry Director for Telecommunications, IFS

Markus Persson has spent the last 30 years in the telecommunications industry and prior to joining IFS, managed the strategic direction of Ericsson’s OSS/BSS portfolio for more than 20 years. He frequently advises operators on business development strategy and provides thought leadership at industry events worldwide. As the new telecom industry director for IFS, he is strengthening IFS' leadership in enterprise cloud software innovation for CSPs and cultivating relationships with leading telco brands globally.

Steven Van Eyck
Center of Excellence Lead for Knowledge & Field Service Mgmt, Proximus

Steven’s 20+ years with Proximus have evolved as he transitioned his career from technical IT towards business project management. He currently leads a Center of Excellence that caters to the Field Service Management activities for Proximus' Customer Operations Business Unit. His team works on a digital transformation project migrating us from ClickSoftware to IFS Cloud. The Center of Excellence is the main bridge between the operational field teams, the Proximus IT department and IFS.

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Emily Hackman
Director of Marketing, Telecommunications

Emily Hackman has 15 years' experience in corporate marketing. Prior to joining IFS, she was the global marketing director for Astea International where she launched a brand overhaul including new corporate website. She began her career at DuPont, helping to introduce ground-breaking safety & protection innovations like Kevlar and Nomex to emerging markets. She gained firsthand telecommunications experience as a marketing manager for Broadview Networks, later acquired by Windstream Technologies. She is happy to apply this knowledge as the new industry marketing director for telecom.

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