Your Key to Proven Service Success in a Dynamic World? 

The most powerful workforce planning & scheduling optimization

Partner with the Service Optimization Leader for Real Results

Scheduling optimization is a must for your engine of growth—your service organization. They must handle real-time changes daily while strategically planning for the future, like offering predictive and outcomes-based service. Yet 'workforce optimization' is used loosely by vendors. See what makes ours superior, and how it can improve SLA compliance by 81% and technician productivity by 33%, while reducing travel time by 35%.

Think you need costly customizations? Think you can't manage long-term projects, crews, complex contracts and SLAs, or spare parts and inventory seamlessly with one platform? Think again. Find out why real-time optimization, scalability and AI should matter when it comes to your workforce planning and scheduling.

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See the Difference that True Optimization, Scalability and AI Makes


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Real Results from the Most Complex Service Operations

Over 60% of public transit rides in the US, UK, and Australia are taken using Cubic Transportation Systems (CTS). The company processes more than 24 billion transactions annually and has over 130,000 transit devices installed globally. IFS technology is essential to their service success.

“IFS Workforce Planning & Scheduling is a phenomenally powerful tool. It is key to us delivering the outcomes our customers want in the most efficient way possible.” — Mike Gosling, IT Service Platforms Manager, Cubic Transportation Systems

6-Time Gartner Magic Quadrant Leader for Field Service Management

IFS is the only FSM best-of-breed vendor consistently named a leader by Gartner. Unlike platform vendors that don’t understand service, IFS technology has out-of-the-box capabilities designed for many service use cases. See why Gartner placed us furthest on Completeness of Vision in their 2021 report.

IDC MarketScape Leader for Service Lifecycle Management

Scheduling optimization is just one piece of a larger puzzle. IFS is unique in its ability to offer a complete, end-to-end solution for the full service lifecycle, even including Warranty & Contract Management and Spare Parts Management. See why IDC named us a leader in their 2022 report.

Going Beyond Appointment Scheduling to Total Service Optimization


Download this whitepaper to see how best-in-class planning and scheduling can optimize service operations and bring in new customers.

Read the whitepaper to learn:
  • What capabilities set the best-in-class apart
  • How to layer values for smarter scheduling
  • How multi-horizon planning can lower your business risk

Predict, Forecast, and Optimize Your Workforce in Real-Time

Matching team resources with fluctuating demand over multiple time horizons is tough. Yet capacity planning must be flexible, extending visibility to support automation of the schedule weeks and even months into the future. In this technology spotlight, we examine different mechanisms to optimize capacity planning, including the ability to increase automation using real-time and operational time horizons.

Create capacity for growth

Boost technician utilization with AI-powered planning and scheduling optimization. Your technicians can do more jobs, and at the right time, to maximize capacity. Grow your business by selling more advanced services and multi-level SLAs. 

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Find Out What IFS Can Do for You

Get in touch with us below. One of our experts will follow up to get some basic data on your service operations and cost metrics so we can share quantifiable benefits you'd enjoy from IFS technology.