Moment of service for utilities: Customized care for faster resolution

Learn how to elevate the customer experience

Learn how utilities can implement omni-channel customer communications

Omni-channel software, powered by AI, consolidates the various threads of outreach into a single line of service. Duplicate requests are automatically removed from the queue and all interaction is captured within a single ticket. When used with mobile workforce management (MWM) technology, the entire process is automated. This includes triggering a ticket for the site visit, assigning a crew, automated reminders, updates when the technician is enroute, and surveys to capture service satisfaction metrics. All occurring seamlessly, for an efficient and positive customer experience.

Join Memphis Light, Gas & Water for a discussion on how omni-channel customer communications and MWM technologies can help utilities provide excellent service while increasing agent effectiveness and reducing average request handling time.

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam interdum pulvinar augue, pulvinar suscipit tellus tempus id. Maecenas in quam libero. Ut vehicula viverra lorem a auctor. Vivamus ac risus nec sem finibus lacinia eget vitae urna. Morbi neque ligula, commodo sed lectus id, dignissim dignissim odio. Mauris sit amet nunc aliquet, auctor felis nec, finibus magna.

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam interdum pulvinar augue, pulvinar suscipit tellus tempus id. Maecenas in quam libero. Ut vehicula viverra lorem a auctor. Vivamus ac risus nec sem finibus lacinia eget vitae urna. Morbi neque ligula, commodo sed lectus id, dignissim dignissim odio. Mauris sit amet nunc aliquet, auctor felis nec, finibus magna.

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed placerat leo id metus euismod placerat. Nulla at mi a nulla fermentum vestibulum. Ut at augue ex.