Migrating Across a Mixed Meter Environment at Suffolk County Water Authority

Case study video with the largest groundwater utility in the US

Automate workflows, collect meter data in real-time with a single mobile app


Suffolk County Water Authority (SCWA) is the largest groundwater supplier in the US. The utility began their meter deployment journey over 10 years ago when it selected Itron for its AMR project. Although SCWA successfully reduced handheld meter reading and back-office costs, its meter environment remained mixed—forcing the utility to rely on manual and paper-based processes for some service calls, meter reads, and billing.

Learn how SCWA gathers information from a range of activities and meter types, including smart meter program opt-outs, and aperiodic reads in the field—integrating all of it seamlessly into CIS, billing, and workforce management systems. You'll hear how they drive efficiencies, both in the field and in the back office, for a better customer experience, improved operations, and significant cost savings.

IFS a leader for the fifth time in the Gartner 2020 Magic Quadrant for FSM

Don't just take it from us, hear what Gartner has to say about IFS service management. For the fifth consecutive time, Gartner has named IFS a Leader in the Magic Quadrant for Field Service Management with IFS positioned highest in ability to execute. Download the full report to see what the state of service management looks like.

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Gartner Market Guide for Mobile Workforce Management Utilities

Read the full report to learn:
  • Industry trends and technology innovations
  • Vendor functional capabilities and evaluations 
  • What Gartner says about IFS and Clevest

Mobile Workforce Management Transforms FortisBC

FortisBC deployed Clevest Mobile Workforce Management for ongoing maintenance of their meter network, and to efficiently dispatch crews for routine and emergency responses. This includes significant safety aspects, giving their workers real-time access to critical information, including historical and pending work details in the field, ensuring they are fully informed for the job assigned and have instant access to office operations staff.

The mobile aspect of the solution provides timely and relevant information to FortisBC’s workers while supporting our focus on safety and customer service. It integrates with other FortisBC technologies, such as advance metering (AMI) and outage management, which allows utilities to enhance productivity by organizing and assigning work optimally.

IFS is a 5 time leader in the Gartner FSM Magic Quadrant

For the fifth consecutive time, Gartner has named IFS a Leader in the Magic Quadrant for Field Service Management with IFS positioned highest in ability to execute.

As noted by Gartner within the report, Magic Quadrant Leaders "demonstrate a market-defining vision of how technology can help service professionals achieve business objectives. Leaders have the ability to fulfill their vision through products, services, ecosystems and solid business results in the form of revenue and earnings."

Read the full report to learn about:
  • Current market trends and innovations in field service management
  • Comparisons of vendor strengths and cautions
  • What Gartner says about IFS

IFS Service Management Brochure

Today's customer expectations are higher than ever before, and service organizations are expected to deliver successful customer outcomes while navigating an uncertain and unpredictable landscape. To meet these customer expectations, you need a service management solution that’s engineered to master complexity.

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