Migrating Across a Mixed Meter Environment at Suffolk County Water Authority

Automate workflows, collect meter data in real-time with a single mobile app

Suffolk County Water Authority (SCWA) is the largest groundwater supplier in the US. The utility began their meter deployment journey over 10 years ago when it selected Itron for its AMR project. Although SCWA successfully reduced handheld meter reading and back-office costs, its meter environment remained mixed—forcing the utility to rely on manual and paper-based processes for some service calls, meter reads, and billing.

Learn how SCWA gathers information from a range of activities and meter types, including smart meter program opt-outs, and aperiodic reads in the field—integrating all of it seamlessly into CIS, billing, and workforce management systems. You'll hear how they drive efficiencies, both in the field and in the back office, for a better customer experience, improved operations, and significant cost savings.