The New Reality for Utilities is a Merged Reality

Learn how FortisBC conducts virtual customer site visits with AI
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Virtual customer site visits at FortisBC

Imagine if you could attend home visits virtually, guiding a customer through trouble-shooting procedures and other activities while in a separate location? A virtual tech site visit guarantees compliance with health guidelines, ensuring wellness protocols are not compromised. Customers will no longer be forced to wait until a technician can attend their location, instead appointments can be scheduled more quickly for faster resolution. Utilities are able to reduce truck rolls and other hard costs associated with site visits, for greater efficiencies and a smaller carbon footprint.

Merged reality isn’t a glimpse into the future, it’s happening today. FortisBC is using this technology to interact with customers virtually across its operation, and discusses this fascinating technology and how it transforms your customer service model.

Learn how to use AI for remote customer site visits

Say Hello to IFS Cloud

IFS Cloud is a single product that delivers class-leading solutions across Service Management, Enterprise Resource Planning and Enterprise Asset Management. Watch the video to see how we can take APi Group to the next level.

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Industry-leading Service Capability

IFS's service management solution is unmatched in breadth and depth, covering the entire service value chain - all out of the box.

Don’t take it from us, though. For the fifth consecutive time, Gartner has named IFS a Leader in the 2020 Magic Quadrant for Field Service Management with IFS positioned highest in ability to execute.

See What World Class Service Looks Like

From first call to final sign off, your customers expect a personalized, connected service. To deliver it, you need a true end-to-end solution that improves business efficiency, ensuring fast response times and real-time optimization.

From managing works orders, parts and assets to contracts, warranty, invoicing and billing, IFS brings you a complete, connected field service management software - so that you can deliver exceptional service to every customer, every time.

IFS knows service, which means we know that no two companies execute field service in the same way. Our solution platform can be easily configured to map even the most complex service use cases and offers cloud and on-premise deployment options.

Robust, flexible ERP supporting growth and continuous improvement

IFS has been named a 2020 Gartner Peer Insights Customers’ Choice for cloud enterprise resource planning (ERP) for product-centric enterprises.

Gartner defines a product-centric cloud ERP suite as a set of products encompass operational ERP (supply chain and manufacturing-related functionality, etc.), financial management, purchasing, human capital management (HCM), as well as industry-specific capabilities such as configure-to-order (CTO), make-to-order (MTO), field service management (FSM), enterprise asset management (EAM) and product life cycle management (PLM).

Industry Expertise in IFS Engineering, Construction, and Infrastructure

IFS offers a range of solutions and capabilities that enable your business to deliver and support projects effectively, and improve its processes. Find out why so many engineering and construction firms have already chosen IFS, how we help them achieve maximum business value while staying competitive using the latest technology. 

28% More Work Orders Completed

That's just one of many improvement metrics derived from this whitepaper developed in partnership with IDC. They spoke with our customers to measure the business value received because of IFS's solution capabilities.

You don't have to wait until implementation to see what potential value we could bring to your business. Connect with us today to start a Business Value Assessment, and we'll benchmark your potential efficiencies and revenue growth with IFS.

Industry Expertise in IFS Engineering, Construction, and Infrastructure

IFS offers a range of solutions and capabilities that enable your business to deliver and support projects effectively, and improve its processes. Find out why so many engineering and construction firms have already chosen IFS, how we help them achieve maximum business value while staying competitive using the latest technology. 

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