Virtual customer site visits at FortisBC
Imagine if you could attend home visits virtually, guiding a customer through trouble-shooting procedures and other activities while in a separate location? A virtual tech site visit guarantees compliance with health guidelines, ensuring wellness protocols are not compromised. Customers will no longer be forced to wait until a technician can attend their location, instead appointments can be scheduled more quickly for faster resolution. Utilities are able to reduce truck rolls and other hard costs associated with site visits, for greater efficiencies and a smaller carbon footprint.
Merged reality isn’t a glimpse into the future, it’s happening today. FortisBC is using this technology to interact with customers virtually across its operation, and discusses this fascinating technology and how it transforms your customer service model.
Learn how to use AI for remote customer site visits
Insert a page specific text here.