Powering growth through smarter service

IFS provides the tools to master your service strategy

Nobody handles manufacturing complexity better than IFS

At IFS, we understand that for manufacturers, delivering service excellence is never easy, whether it be in the field, a depot, or with the support of a repair partner. Organizations like yours are looking to service to deliver stronger margins, and move from break-fix towards outcomes-oriented solutions for their customers. This requires technology that provides powerful asset monitoring capability and AI-powered predictive service management, and innovative tools to actively engage with customers at every stage of the service lifecycle. When it comes to domain expertise to help you navigate unforeseen challenges, no one does better than IFS. This page showcases not just our powerful capabilities, but more importantly, our understanding of the nuanced challenges associated with a manufacturing based service business.

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Looking for service? No one tops IFS for Manufacturers

Manufacturing is increasingly complex, and you need a service leader who understands that. See what IDC has to say about our service capabilities for manufacturing companies like yours. Watch the video and download the report to see how we do it.

IFS has the capabilities to make service your differentiator

IFS is built for manufacturing industry leaders by industry leaders. This is reflected in our products, which provide the most robust and full-developed capabilities out of the box. We know that to deliver exceptional field service you need scheduling optimization which handles multi level SLAs, predictive asset monitoring and extensive parts management, and much more. We're proud, then, to deliver the fullest, deepest capabilities in the service industry. Download this factsheet to learn more about what you're missing when it comes to true, end-to-end service management features and functionality.

Still figuring out where service fits?

With strong profit margins and increasing customer satisfaction, service has cemented itself as a strong driver of business success. This report looks at the attributes of high-performing servitized manufacturers as they balance their business objectives and develop technologies to transform their business with servitization. Download this report to see how you stack up.

Munters shows what service leadership in manufacturing can look like

Munters rolled out IFS Remote Assistance to 200 staff across 22 countries in just 2 week. In the face of COVID, Munters chose to challenge the status quo, and it paid off. See how IFS helped them get there.

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Download the whitepaper

Preparing your business for servitization success

Want to learn how servitization fits from the experts at IFS? Download this webinar to learn what commercial models and organizational issues you'll need to consider, as well as the value that you'll pass onto your customer by getting servitization right.

IFS a leader for the fifth time in the Gartner 2020 Magic Quadrant for FSM

Don't just take our excellence from us, hear what Gartner has to say about IFS service management. For the fifth consecutive time, Gartner has named IFS a Leader in the Magic Quadrant for Field Service Management with IFS positioned highest in ability to execute. Download the full report to see what the state of service management looks like.

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