Powering growth through smarter service

IFS provides the tools to master your service strategy

Nobody handles manufacturing complexity better than IFS

Manufacturers are looking to service to deliver stronger margins, move from break-fix towards outcomes-oriented solutions for their customers and help meet their sustainability goals. This requires a complete service solution that manages every stage of the lifecycle and includes automated warranty claims, powerful asset monitoring, AI-powered predictive service,  remote support and a complete forward and reverse logistics solution. IFS delivers all this and more in a single solution.

Make Customer Experience your Competitive Edge: Reduce customer effort and actively engage customers at every stage of the service lifecycle with IFS.

In a world where products are increasingly commoditised, manufacturers are looking to service to power their growth. Transformation of your service offerings can be complex, discover how predictive service technology from IFS can help you deliver advanced services and excel in customer experience

IFS has the capabilities to make service your differentiator

IFS is built for manufacturing industry leaders by industry leaders. This is reflected in our products, which provide the most robust and full-developed capabilities out of the box. We know that to deliver exceptional field service you need scheduling optimization which handles multi level SLAs, predictive asset monitoring and extensive parts management, and much more. We're proud, then, to deliver the fullest, deepest capabilities in the service industry. Download this factsheet to learn more about what you're missing when it comes to true, end-to-end service management features and functionality.

Still figuring out where service fits?

With strong profit margins and increasing customer satisfaction, service has cemented itself as a strong driver of business success. This report looks at the attributes of high-performing servitized manufacturers as they balance their business objectives and develop technologies to transform their business with servitization. Download this report to see how you stack up.

Munters shows what service leadership in manufacturing can look like

Munters rolled out IFS Remote Assistance to 200 staff across 22 countries in just 2 week. In the face of COVID, Munters chose to challenge the status quo, and it paid off. See how IFS helped them get there.

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Download the whitepaper

Preparing your business for servitization success

Want to learn how servitization fits from the experts at IFS? Download this webinar to learn what commercial models and organizational issues you'll need to consider, as well as the value that you'll pass onto your customer by getting servitization right.

IFS Named a Leader for 6th Consecutive time in the Gartner® FSM Magic Quadrant™

Don't just take our excellence from us, hear what Gartner has to say about IFS service management. For the sixth consecutive time, Gartner has named IFS a Leader in the Magic Quadrant for Field Service Management with IFS positioned highest in ability to execute. Download the full report to see what the state of service management looks like.

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