Industry Analyst Recognition

See what Gartner and IDC say about IFS

IFS is a Leading Provider of FSM Software


IFS’s vision is to help service companies increase brand loyalty, grow revenues profitably and build advocacy in their customer base by delivering amazing Moments of Service™️. The company is continually recognized as a leading FSM technology vendor by analyst firms such as IDC and Gartner. This industry analyst recognition provides independent validation of IFS’s market-leading position among service management software providers.

Download the latest analyst reports below to see what Gartner and IDC say about IFS and to learn how to maximize your service operations.

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6-Time Gartner Magic Quadrant Leader

IFS has been recognized as a Leader for the sixth consecutive time and positioned furthest for Completeness of Vision in the 2021 Gartner® Magic Quadrant™ for Field Service Management.

IFS Positioned as a Leader for Manufacturing FSM Applications

In the IDC MarketScape for Worldwide Manufacturing Field Service Management Applications Vendor Assessment, IFS has been positioned in the Leaders category. IFS delivers a complete end-to-end service management offering, which extends beyond the needs of the field service team to support the broader service life cycle. Learn how our integrated perspective enables you to manage the entire service value chain.

IFS Named a Leader for Service Lifecycle Management Platforms

In the IDC MarketScape for Worldwide Manufacturing Service Life-Cycle Management Platforms 2022 Vendor Assessment, IFS has been positioned in the Leaders category. IFS was recognized for its strong ecosystem and for capabilities that support an enterprise-wide service transformation. See why IDC named us a leader in their 2022 report.

Gartner Critical Capabilities for FSM

The Gartner Critical Capabilities for Field Service Management report ranks how well FSM vendors perform in Outcome-, Equipment- and Appointment-Centric use cases. In the 2021 report, IFS was ranked #1 in Complex Service and Support, #2 in Equipment as a Service and #3 in Appointment-Centric use cases.

IFS a Leading FSM Solutions Vendor for Utilities

IFS is positioned in the Leaders Category in the 2022 IDC MarketScape for field service management solutions vendor assessment for utilities. IFS offers a single configurable enterprise solution serving needs of utility clients, offering not only core functions (i.e., scheduling, optimization, dispatch, mobility), but also bringing in a comprehensive range of ancillary applications such as automated vehicle location (AVL), automated worker location (AWL), and mobile GIS.

Create capacity for growth

Boost technician utilization with AI-powered planning and scheduling optimization. Your technicians can do more jobs, and at the right time, to maximize capacity. Grow your business by selling more advanced services and multi-level SLAs. 

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