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Power Progress through Moments of Service. Together.

To ensure we deliver value and support your growth, we have assigned our CEO, Mark Moffat, will act as your dedicated Executive Sponsor, working together with Slava Kulko, your Account Executive, to nurture our partnership at a deeper level.

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Power Progress through
Moments of Service


IFS is committed to support Shell's purpose of Powering Progress
by helping you provide more and cleaner energy solutions, and
accelerating your transition to net-zero emissions.

IFS Field Service Management for Medical Device Manufacturers 

Offering complete control, optimization, innovation and connectivity across the entire service lifecycle.


Medical device manufacturers face a unique blend of challenges, including service revenue growth, delivering a superior customer experience and process optimization. Addressing these challenges directly contributes to their bottom line, competitive differentiation, and long-term success.

IFS Service Management offers complete control, optimization, innovation and connectivity across the entire service lifecycle. Maximize profitable service-based revenue streams across the service lifecycle with service management tools from field service management with workforce planning and scheduling to mobile field service and remote assistance capabilities within IFS Cloud.


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A leader in the IDC MarketScapes for both Field Service Management and Service Lifecycle Management

Recognize the power of AI, but not sure where to start?

AI in an industrial setting can be transformative and boundary-breaking for your business. Whether you run a manufacturing site, maintain a fleet of aircraft, or are building facilities for tomorrow’s smart cities, our leading AI technology enables you to deliver when it matters. IFS.ai is the backbone of IFS’s ERP, Asset Management (EAM) and Service Management (FSM and ITSM) solutions.

Find out more  

IFS Service Lifecycle Management for Medical Device Industry

Discover how IFS Service Lifecycle Management is transforming the healthcare industry, including research labs, hospitals, clinics, and biotech companies, by ensuring the consistent performance of medical devices and promoting continuous improvement and exceptional service.

Improved first-time fix rates, operational efficiency, and enhanced customer experience await! 

Watch the video  

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Closed Loop Service & Asset Lifecycle Management

At IFS, Servitization is an end-to-end lifecycle, aligning product development with service delivery and asset management in a seamless infinity loop. Our holistic service lifecycle management approach breaks through internal siloes, integrates stakeholders and elevates service delivery enabling medical device manufacturers to gain the trust of their valued customers. 



Find out more  

Closed Loop Service & Asset Lifecycle Management

At IFS, Servitization is an end-to-end lifecycle, aligning product development with service delivery and asset management in a seamless infinity loop. Our holistic service lifecycle management approach breaks through internal siloes, integrates stakeholders and elevates service delivery enabling medical device manufacturers to gain the trust of their valued customers. 


Find out more  

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AI Powered Planning & Scheduling Optimization

IFS’ AI powered Planning and Scheduling Optimization drives efficiencies, lowers costs, improves customer satisfaction and significantly reduces travel time by ensuring the right engineer is in the right place, at the right time, with the right spare parts and skill to deliver a first-time fix.

We have enabled global organizations improve SLA adherence by 25%, increase field worker's productivity by 33% and field workforce travel time by 30%.



Find out more  View Demo Video

Reduce platform complexity & technical debt

Our expert panelists will dive deeper into the results to highlight how composability could ensure that business growth and scalability, are underpinned by the right technology at the right time, delivering tangible benefits across Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Enterprise Service Management (ESM) and Field Service Management (FSM).


Webinar On-demand  

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"The ability to respond back to the system and get the right information out to the teams at the right time has no doubt been extremely valuable."


Adam Brody

Director of Enterprise Systems, Sysmex

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  • Rely on us
    At IFS, we deliver award-winning solutions for companies who want to be their best when it matters most to their customers - at their Moment of Service. To ensure we deliver value and support your growth, Carol Johnston, VP - Energy, Utilities & Resources, is acting as your dedicated Executive Sponsor.

    Carol is a visionary in enterprise and mobility technologies for the utility industry. For over 20 years she has successfully guided product marketing and product management for energy technology leaders including IFS, Clevest, ABB Software and Itron – identifying and developing emerging technologies to help energy organizations and utilities deliver safe and reliable services in a sustainable manner.

    Carol is working together with Cyrille Geeratz, your Account Executive, to nurture our partnership at a deeper level.

    Get in touch with your AE
  • Benefit from IFS ecosystem
    In addition to constantly improving our solutions, we are cultivating an ecosystem of resources, services and skills designed to empower our customers even beyond our products' capabilities. IFS is one of the few software providers with a Community that brings together our customers, partners and employees, and Customer Advisory Board (CAB) that directly influences our product roadmap. We look forward to extending an invitation to Fluvius to participate in our Community and CAB.

    Learn more
  • Change for good
    Along with promoting sustainability through our solutions, IFS also celebrates customers leading the way in adopting sustainable initiatives through IFS Change For Good Awards. It enables us to advocate for change and understand customers’ needs, shaping our product development and ensuring that we can help you aim for highest return and lowest emissions.

    Find out more
  • Advance with the best in class solutions
    With IFS, you can implement best in class technology solutions that are flexible, modular, scalable and easy to integrate with your existing landscape. ​

    Our experts are committed to supporting Fluvius in facing challenges caused by the Energy Transition by combining EAM and FSM in a single integrated platform, allowing you to future-proof the network and ensuring that your focus on customers and employees remains strong.​

    IFS is a strategic technology partner for Fluvius to evolve into the industry-leading sustainable grid operator within the Flemish society.​

    Learn more

Explore IFS Insights for leading manufacturers

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IFS Insights: Med Device Whitepaper

This paper examines the vital role technology plays in the technical and time-sensitive nature of servicing devices for the healthcare and medical industries.

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IDC MarketScape for Worldwide SLM

IFS has been positioned in the Leaders Category in the IDC MarketScape for Worldwide Service Life-Cycle Management Platforms 2023 - 2024 Vendor Assessment.

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Customer Story: Sysmex America

Faster service call resolution, Increased productivity through automation, Improved accountability of service representatives

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Webinar: Remote Assistance

In this expert discussion, hear a variety of perspectives on the business case for Remote Assistance, what the future holds for its further use, and how to overcome challenges 

Connect with your team at IFS

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Cyrille Geeratz
Key Account Executive

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Carol Johnston
VP - Energy, Utilities & Resources 
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Frank Beerlage
Managing Director DACH / Benelux
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Get in touch

Do you have any questions? Contact us and one of our experts will reach out to you shortly.

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