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Power Progress through Moments of Service. Together.
To ensure we deliver value and support your growth, we have assigned our CEO, Mark Moffat, will act as your dedicated Executive Sponsor, working together with Slava Kulko, your Account Executive, to nurture our partnership at a deeper level.
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Power Progress through
Moments of Service
IFS is committed to support Shell's purpose of Powering Progress
by helping you provide more and cleaner energy solutions, and
accelerating your transition to net-zero emissions.
IFS Field Service Management for Medical Device Manufacturers
Offering complete control, optimization, innovation and connectivity across the entire service lifecycle.
IFS Cloud, powered by Industrial AI, bridges this gap by integrating service and asset management on one, composable platform. This enables a continuous flow of data, driving real-time insights and faster, smarter decision-making. With comprehensive service management capabilities—from workforce planning and scheduling to mobile field service and remote assistance—along with best-of-breed asset management, IFS helps medical device manufacturers streamline operations, reduce downtime, ensure compliance, and drive profitable service revenue streams, all while improving patient outcomes.
A leader in the IDC MarketScapes for both Field Service Management and Service Lifecycle Management
Recognize the power of AI, but not sure where to start?
Industrial AI can be boundary-breaking for medical device manufacturers. Whether it's delivering actionable insights to reduce risk and improve decision making, automating processes or driving innovation, with our leading AI technology you can achieve transformative, sustainable change. IFS.ai is the backbone of IFS’s ERP, Asset Management (EAM) and Service Management (FSM and ITSM) solutions.
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Complete Service and Asset Management for Medical Device Industry
Discover how IFS Service Management is transforming the healthcare industry, including research labs, hospitals, clinics, and biotech companies, by ensuring the consistent performance of medical devices and promoting continuous improvement and exceptional service.
Closed Loop Service & Asset Lifecycle Management
At IFS, Servitization is an end-to-end lifecycle, aligning product development with service delivery and asset management in a seamless infinity loop. Our holistic service lifecycle management approach breaks through internal siloes, integrates stakeholders and elevates service delivery enabling medical device manufacturers to gain the trust of their valued customers.
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AI Powered Planning & Scheduling Optimization
IFS’ AI powered Planning and Scheduling Optimization drives efficiencies, lowers costs, improves customer satisfaction and significantly reduces travel time by ensuring the right engineer is in the right place, at the right time, with the right spare parts and skill to deliver a first-time fix.
We have enabled global organizations to improve SLA adherence by 25%, increase field worker's productivity by 33% and field workforce travel time by 30%.
Reduce Platform Complexity & Technical Debt
Our expert panelists dive deeper into how composability could ensure that business growth and scalability, are underpinned by the right technology at the right time, delivering tangible benefits across Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Enterprise Service Management (ESM) and Field Service Management (FSM).
Break the Barriers to Traditional Aftermarket Service
Explore how integrating asset and service management in one platform can help you deliver value-added, outcome-based services that drive profitability and sustainable growth in the long term. Download this free whitepaper and learn how to unlock more value for you and your customers through scalability, AI, and Customer Engagement.
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We are the 2024 Customer's Choice for Field Service Management
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"The ability to respond back to the system and get the right information out to the teams at the right time has no doubt been extremely valuable."
Adam Brody
Director of Enterprise Systems, Sysmex
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Discover why IFS is a trusted leader in
Field Service Management
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IFS is the only vendor to be recognized as the 2024 Customers’ Choice for Field Service Management on Gartner® Peer Insights™Gartner Peer Insights is a free peer review and ratings platform designed for enterprise software and services decision makers. Overall, IFS reviewers gave us a 4.6 out of 5 as of 30 April 2024 based on 53 review.
Here are some comments from customers that contributed to this distinction:
“Exceptional product from an exceptional company” – Business systems Analyst – Transportation
“I think IFS is a very excellent solution. With IFS, we are able to continuously improve our workflow to provide better services..” – System Engineer, Telecommunication
“Fantastic bit of software, helps us to be able to complete the day to day jobs and getting feedback from field engineers is convenient.” Lead IFS analyst, Manufacturing
Read the report -
IFS is positioned in the Leaders Category in the 2023-2024 IDC MarketScape for Worldwide Field Service Management ApplicationsWithin the report IDC highlight IFS’ strengths in AI powered Planning and Scheduling Optimization and our multi-focused field service offering that can meet the needs of resource, customer, outcome, project, and asset-centric environments.
"The field service operation has become a critical aspect of the value being delivered to customers and operators," says Aly Pinder, research vice president, Aftermarket Services Strategies, IDC. "Issue resolution is table stakes, but in a more competitive environment, the field service team has a great opportunity to enhance the customer's experience through value-add interactions at a point of need."
Read the report -
Change for goodAlong with promoting sustainability through our solutions, IFS also celebrates customers leading the way in adopting sustainable initiatives through IFS Change For Good Awards. It enables us to advocate for change and understand customers’ needs, shaping our product development and ensuring that we can help you aim for highest return and lowest emissions.
Find out more -
Advance with the best in class solutionsWith IFS, you can implement best in class technology solutions that are flexible, modular, scalable and easy to integrate with your existing landscape. ​
Our experts are committed to supporting Fluvius in facing challenges caused by the Energy Transition by combining EAM and FSM in a single integrated platform, allowing you to future-proof the network and ensuring that your focus on customers and employees remains strong.​
IFS is a strategic technology partner for Fluvius to evolve into the industry-leading sustainable grid operator within the Flemish society.​
Learn more
Explore IFS Insights for leading manufacturers
IFS Insights: Med Device Whitepaper
This paper examines the vital role technology plays in the technical and time-sensitive nature of servicing devices for the healthcare and medical industries.
Customer Story: Laerdal Medical
Find out why Laerdal Medical chose IFS Cloud to drive growth and transition to new business models.
Customer Story: Sysmex America
Faster service call resolution, Increased productivity through automation, Improved accountability of service representatives
Webinar: Remote Assistance
In this expert discussion, hear a variety of perspectives on the business case for Remote Assistance, what the future holds for its further use, and how to overcome challenges
Connect with your team at IFS
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