Combined MWM and PSO for Utilities

Mobile workforce management with planning & scheduling optimization

IFS and Clevest are better together


IFS delivers meaningful moments of service between utilities and their customers. Since acquiring the Clevest Mobile Workforce Management (MWM) line of utility solutions, we have combined our leading Planning & Scheduling Optimization (PSO) with the domain expertise and industry focus of Clevest. This powerful combination represents the best mobile workforce management and scheduling software on the market today.

Purpose-built to resolve industry-specific challenges such as legacy infrastructure, rising maintenance costs, and ever-changing regulatory oversight, IFS provides utilities with agile and responsive technology that supports the business end-to-end. This innovative approach delivers exceptional business value to utilities, their customers, and the communities they serve.

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The Power of Always-On Optimization

See how superior scheduling performance empowers your dispatchers

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Technology Spotlight:
A Modern Approach to Planning & Scheduling

Utilities are responsible for a long list of deliverables and outcomes. From the maintenance of massive transformers and power lines down to the fuel consumption and carbon emissions of field service vehicles…and everything in between. Layer on customer service calls, weather events, and worker safety, and it's easy to see why planning and scheduling are critical components to the operation's overall success.

This Technology Spotlight focuses on the existing deficiencies in how some utilities plan and schedule—and the ultimate cost the business must pay. We examine how a modern approach to these critical capabilities not only offsets the shortfalls but also introduces greater efficiencies to protect—and even grow—the bottom line.

Gartner Market Guide for Mobile Workforce Management Utilities

Read the full report to learn:
  • Industry trends and technology innovations
  • Vendor functional capabilities and evaluations
  • What Gartner says about IFS and Clevest

Mobile Workforce Management Transforms FortisBC

FortisBC deployed Clevest Mobile Workforce Management for ongoing maintenance of their meter network, and to efficiently dispatch crews for routine and emergency responses. This includes significant safety aspects, giving their workers real-time access to critical information, including historical and pending work details in the field, ensuring they are fully informed for the job assigned and have instant access to office operations staff.

The mobile aspect of the solution provides timely and relevant information to FortisBC’s workers while supporting our focus on safety and customer service. It integrates with other FortisBC technologies, such as advance metering (AMI) and outage management, which allows utilities to enhance productivity by organizing and assigning work optimally.

IFS is a 6 time leader in the Gartner FSM Magic Quadrant

IFS is proud to be named a Leader for the sixth consecutive time and positioned furthest for its completeness of vision in the Gartner Magic Quadrant for Field Service Management 2021. We attribute our extraordinary track record to our dogmatic customer focus and deep domain expertise. IFS’s vision is to help service companies like utilities increase brand loyalty, grow revenues profitably, and build advocacy in their customer base by delivering amazing Moments of Service™.

Read the full report to learn about:
  • Current market trends and innovations in field service management
  • Comparisons of vendor strengths and cautions
  • What Gartner says about IFS

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