5 EMERGING TECHNOLOGIES

That Progressive Utilities are Implementing Today
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What emerging technologies can progressive utilities implement TODAY?


If you think virtual reality is only useful when playing in escape rooms or that artificial intelligence exists only in the world of science fiction, then you’re missing out on a golden opportunity for utilities to improve both operations and customer satisfaction. Now is the time to familiarize yourself with the emerging technologies that are quickly becoming must-haves for energy and water utilities. These include:

  1. Augmented/virtual/mixed reality (AR/VR/MR)
  2. Omni-channel customer communications
  3. Artificial intelligence (AI), machine learning, and enterprise asset management
  4. Real-time geolocation tracking
  5. The internet of things (IoT)

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IFS a leader for the fifth time in the Gartner 2020 Magic Quadrant for FSM

Don't just take it from us, hear what Gartner has to say about IFS service management. For the fifth consecutive time, Gartner has named IFS a Leader in the Magic Quadrant for Field Service Management with IFS positioned highest in ability to execute. Download the full report to see what the state of service management looks like.

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Gartner Market Guide for Mobile Workforce Management Utilities

Read the full report to learn:
  • Industry trends and technology innovations
  • Vendor functional capabilities and evaluations 
  • What Gartner says about IFS and Clevest

Mobile Workforce Management Transforms FortisBC

FortisBC deployed Clevest Mobile Workforce Management for ongoing maintenance of their meter network, and to efficiently dispatch crews for routine and emergency responses. This includes significant safety aspects, giving their workers real-time access to critical information, including historical and pending work details in the field, ensuring they are fully informed for the job assigned and have instant access to office operations staff.

The mobile aspect of the solution provides timely and relevant information to FortisBC’s workers while supporting our focus on safety and customer service. It integrates with other FortisBC technologies, such as advance metering (AMI) and outage management, which allows utilities to enhance productivity by organizing and assigning work optimally.

IFS is a 5 time leader in the Gartner FSM Magic Quadrant

For the fifth consecutive time, Gartner has named IFS a Leader in the Magic Quadrant for Field Service Management with IFS positioned highest in ability to execute.

As noted by Gartner within the report, Magic Quadrant Leaders "demonstrate a market-defining vision of how technology can help service professionals achieve business objectives. Leaders have the ability to fulfill their vision through products, services, ecosystems and solid business results in the form of revenue and earnings."

Read the full report to learn about:
  • Current market trends and innovations in field service management
  • Comparisons of vendor strengths and cautions
  • What Gartner says about IFS

IFS Service Management Brochure

Today's customer expectations are higher than ever before, and service organizations are expected to deliver successful customer outcomes while navigating an uncertain and unpredictable landscape. To meet these customer expectations, you need a service management solution that’s engineered to master complexity.

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