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On-demand webinar:
Discover IFS assyst 24R2: transforming service management with AI and enhanced usability

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  • Date: December 4, 2024
  • Start: 3pm GMT | 4pm CET | 11am ET
  • Location: GoToWebinar
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Watch our on-demand product release webinar!

Watch our webinar to discover the great features packed in IFS assyst 24R2. This latest release boasts Industrial AI capabilities and user-friendly enhancements that increase productivity and elevate scalability, security, and ease of integration. See how it can transform your service management and boost your business outcomes.


Why watch?

Explore the latest innovations in this release that will help you deliver smarter, faster, and more integrated service experiences. In this webinar, we’ll cover how IFS assyst 24R2 will enable your organization to:


 Offer smarter, faster service with Industrial AI
  • Smart assyst - Event Summarization: AI-driven insights for quicker incident resolution.
  • Smart assyst - Suggested Assignment: Intelligent task routing to boost efficiency.

 Boost productivity
  • For service agents with the new UI of Event Monitor
  • For end-users and administrators with form customization improvements
  • For service owners through improved reporting

 Scale with confidence
  • Optimized ITOM: Better control and visibility of your Microsoft 365 environment
  • Enhanced REST and iPaaS ETM capabilities: Ensure reliable, secure operations

 Streamline HR service workflows
  • HR Service Management for IFS Cloud HCM: This seamless integration enables you to connect your HR processes with service management for streamlined workflows and faster resolution to HR requests.


Watch the recording today and discover how IFS assyst 24R2 can transform your service delivery.

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Craig Whytock
Solution Consulting Manager

With over 20 years of IT Service Management experience, Craig Whytock is a Solution Consulting Manager for ESM (IFS assyst) at IFS, with a focus on helping organizations realize maximum value gains from ITSM/ITOM. With his wealth of knowledge in the ITSM space, Craig has worked closely with numerous clients to understand their most pressing challenges and propose the best solutions that align with their goals.

Stephane Maes
CPO & CTO

Stephane Maes is the CTO and CPO of ESM (IFS assyst) at IFS. An innovator and disruptor, he pragmatically delivers on changing industries, creating new markets and products, or turning around and transforming portfolios. With more than 25 years of experience in the high-tech industry, Stephane has had a big impact on systems that everybody uses every day. Prior to IFS, he held executive positions at Micro Focus, AT&T Bell Laboratories, IBM, Oracle, Huawei, and Ericsson.

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