Suffolk County Water Authority deployed IFS Mobile Workforce Management (MWM) to gain the efficiencies and savings from moving to a digital, automated system and completely transform the customer experience.
Along with delighting customers with improved service, the utility has been able to use their MWM platform to group appointments more efficiently, decreasing the need for workers to go back and forth, minimizing drive time, and saving on fuel consumption. As a not-for-profit utility, these savings directly benefit the communities it serves.
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