IFS Mobile Workforce Management transforms Memphis Light Gas & Water

Modernizing operations and improving the customer experience
Memphis Light Gas & Water (MLGW) is the largest three-service municipal utility in the USA, serving more than 429,000 customers. The utility wanted to improve customer engagement while modernizing its operation and chose to replace their legacy system with a more modern Mobile Workforce Management (MWM) solution. Along with driving improvements to the customer experience, MWM helps consolidate disparate workflows, increase efficiencies, and provide a safer environment for workers in the field.

Also included is a joint project for customer communication and engagement work, building an interactive platform that delivers a customer-first experience by leveraging SMS, IVR, and email to interact with customers on the platform of their choice. Survey capabilities to track satisfaction after each service interaction properly are also included.

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IFS a leader for the fifth time in the Gartner 2020 Magic Quadrant for FSM

Don't just take our excellence from us, hear what Gartner has to say about IFS service management. For the fifth consecutive time, Gartner has named IFS a Leader in the Magic Quadrant for Field Service Management with IFS positioned highest in ability to execute. Download the full report to see what the state of service management looks like.

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e-Book: Next-Gen Service for Next Gen Telco

Service excellence isn't easily achieved, but with the right partner, business mindset, and forward-thinking approach, best-class service delivery is attainable. Download this eBook to see how telco leaders like you are mastering service to deliver unequivocally for their customers.

BEST-IN-CLASS SERVICE SOFTWARE FROM IFS

Service software moves should be true upgrades. Learn about the breadth of capabilities, and depth of execution, that will offer you service mastery without compromise.

Moving telco service beyond business as usual.

Telco leaders can't rely on a business-as-usual mindset any more. Download this factsheet to learn how IFS provives market-leading tools to give telco business the edge across all service interactions.

IFS Service Management Brochure

Today's customer expectations are higher than ever before, and service organizations are expected to deliver successful customer outcomes while navigating an uncertain and unpredictable landscape. To meet these customer expectations, you need a service management solution that’s engineered to master complexity.

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