IFS enables customers to orchestrate their customers, people, and assets to deliver outstanding moments of service. In order to ensure these moments of service are indeed outstanding and fulfill customer expectations, feedback is essential.
But the world is drowning in an ocean of customer surveys, causing company’s feedback programs to rapidly sink. A business that used to be able to 36% response rates is now lucky to get 6%.
IFS Customerville elevates feedback and listening across the entire customer journey, by blending technology with art and behavioral science to emulate how people naturally share and respond to feedback. This can drive up to 600% higher response rates, which means 600% more accurate insights directly back into your business, to the right people at the right time.
Business leaders receive actionable insights that enable them to intelligently improve product and service design, drive efficiencies into processes and innovate in ways that matter. But most of all, these insights enable a business to deliver when it matters most – at the moment of service.
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If you want to find out how we are helping customers drive response rates by 600% higher than our competitors then get in touch with the IFS Customerville team