IFS Customerville

Uniquely powerful insights at the Moment of Service™

IFS enables customers to orchestrate their customers, people, and assets to deliver outstanding moments of service. In order to ensure these moments of service are indeed outstanding and fulfill customer expectations, feedback is essential.


But the world is drowning in an ocean of customer surveys, causing company’s feedback programs to rapidly sink. A business that used to be able to 36% response rates is now lucky to get 6%.


IFS Customerville elevates feedback and listening across the entire customer journey, by blending technology with art and behavioral science to emulate how people naturally share and respond to feedback. This can drive up to 600% higher response rates, which means 600% more accurate insights directly back into your business, to the right people at the right time.


Business leaders receive actionable insights that enable them to intelligently improve product and service design, drive efficiencies into processes and innovate in ways that matter. But most of all, these insights enable a business to deliver when it matters most – at the moment of service.

Receive an exclusive first look at IFS Customerville

Deliver at the moment of service™ with IFS Customerville

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4 Essentials to Measure the Moment of Service™

To breakthrough survey fatigue and gain actionable insight from your audience, you need to listen at the right moment. But to engage consumers today, you have to engage for feedback, not validation. Proving that you have listened, taken action and closing the loop enables you to drive more positive outcomes and ultimately, deliver when it matters the most, at the Moment of Service™.

Travelzoo achieved 350% increase in survey response rates

The problems were simple: lack of engagement and lack of feedback. Travelzoo’s customers simply weren’t engaging. Find out how IFS Customerville exceeded expectations and helped increase response rates and provide the business with richer feedback that helped provide transformative insight to their customers. 

IT’S TIME TO FIX FEEDBACK

With our leading experience software platform, we transform feedback programs by expertly combining technology, art and behavioral science to create Design-driven feedback™. We help our customers transform surveys into rich, interactive experiences that are beautifully designed, thoughtfully structured and aligned to the customer journey to create an engaging experience and provide insights decision makers can act upon.

To know your moment of service is truly outstanding, you need to listen and connect to the customer

People will be asked for feedback via a survey a quarter of a trillion times this year causing major survey fatigue and significantly reduced response rates. But without that data how can a business improve the customer experience and ensure they're delivering when it matters most? 

IFS CUSTOMERVILLE'S DESIGN-DRIVEN FEEDBACK PLATFORM

With our leading experience software platform, we transform feedback programs by expertly combining technology, art and behavioral science to create Design-driven feedback™. We help our customers transform surveys into rich, interactive experiences that are beautifully designed, thoughtfully structured and aligned to the customer journey to create an engaging experience and provide insights decision makers can act upon.

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Find out more about IFS Customerville 

If you want to find out how we are helping customers drive response rates by 600% higher than our competitors then get in touch with the IFS Customerville team