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                                        Gain Your Competitive Service Edge, Today!               IFS_Medical_Graphic_with_Background_and_Logos-06.png

IFS End to End Service Management Solution

IFS offers the most complete service management solution available today and is continuously recognized as a market leader by analysts including Gartner and IDC.

Powered by decades of industry experience, innovation and investment in AI, we make complex service simple. Through our advanced range of capabilities, we enable you to extend asset life, empower your people, and ultimately, ensure your customers achieve maximum value over the life of the product.

 

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Medical Resource Optimization: Driving Efficiency with AI Planning and Scheduling

In the medical field, meeting service level agreements (SLAs), improving patient care, and reducing environmental impact are paramount. Our AI-powered Planning and Scheduling Optimization solution streamlines operations, cuts costs, and enhances patient satisfaction by optimizing medical staff assignments and minimizing travel time. With a proven track record, we've helped medical organizations improve SLA adherence by 25%, increase staff productivity by 33%, and decrease travel time by 30%, contributing to a more efficient and sustainable medical landscape.

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Medical Device Solutions

IFS Service Management delivers all of the requirements for organizations that service medical devices. We work closely with IFS customers, helping them meet rigorous regulatory requirements while ensuring equipment is repaired and returned to service as quickly as possible.

From customer and technician interactions through to reverse logistics and all of the moving pieces needed on the backend, we help you deliver consistently outstanding moments of service to your customers. As a composable platform, our solution is designed to grow with the changing needs of your organization.

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IFS positioned in the leaders category in the 2023 IDC MarketScape for SLM

IFS has been positioned in the Leaders Category in the IDC MarketScape for Worldwide Service Life-Cycle Management Platforms 2023 - 2024 Vendor Assessment. IFS have been recognized for the breadth and depth of service capabilities which incorporate AI, machine learning, IoT, and AR as well as our industry expertise for complex service environments.

IFS Service Management
Deliver Your Perfect Moment of Service

With IFS, you get the most comprehensive and connected service management solution on the market. IFS offers the broadest scope of service capabilities in the industry, backed up by the deepest level of execution. IFS Service Management solutions and capabilities give you all the tools necessary to deliver service excellence at every level of your business, including:

  • Optimized planning & scheduling
  • Mobile Workforce Management
  • Field service management
  • Customer engagement
  • Reverse logistics and depot repair
  • Intelligent asset monitoring
  • Preventative Maintenance

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IFS Cloud Platform

With IFS Cloud, you'll be able to operate on one platform with the latest technology to help you run your business in the best way. Our powerful, flexible, and open Cloud platform puts user experience first and delivers 100% open APIs. IFS Cloud is built for high performance and has innovations embedded such as artificial intelligence, ML, and IoT throughout.

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"We chose IFS because we needed a scalable platform for our business. We can now provide the consistency of service delivery that customers expect from a nationwide provider"

Gyner Ozgul, Chief Operating Officer

Smart Care Equipment Solutions

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