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Power Progress through Moments of Service. Together.
To ensure we deliver value and support your growth, we have assigned our CEO, Mark Moffat, will act as your dedicated Executive Sponsor, working together with Slava Kulko, your Account Executive, to nurture our partnership at a deeper level.
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Power Progress through
Moments of Service
IFS is committed to support Shell's purpose of Powering Progress
by helping you provide more and cleaner energy solutions, and
accelerating your transition to net-zero emissions.
Breaking the barriers of traditional Field Service
Optimize critical asset uptime and field service efficiency
IFS offers a distinctive Service Lifecycle Management (SLM) solution. Our approach goes beyond traditional FSM, which is typically limited to scheduling and mobility. The IFS solution encompasses managing the installed base with the rigor of an asset management solution, handling service contracts and SLAs, and optimizing logistics for spare part delivery. We also focus on enhancing customer experience through remote service, self-service, and knowledge bases, alongside the essential scheduling and mobile FSM functionalities. Our SLM solution stands out for its comprehensive coverage, enabling a unified approach to managing the entire aftermarket business, tightly integrated with core ERP systems.
A leader in the IDC MarketScapes for both Field Service Management and Service Lifecycle Management
IFS Service Lifecycle Management
Adopting SLM enables manufacturers to gain control over the entire service value chain, ensuring transparency and efficiency at every step. This results in enhanced productivity, operational excellence, improved customer service, and more effective fulfilment of contracts. Delivering exceptional service helps manufacturers become trusted advisors, differentiating themselves from competitors who rely solely on price, and paving the way for a transition to a Servitization model based on value and trust.
Closed-loop Service and Asset Lifecycle Management
Discover how IFS Service Lifecycle Management connects product and service management to help manufacturers stay competitive, embrace sustainable growth and deliver exceptional service in less than 90 seconds.
Enhanced visibility, customer experiences, and operational efficiency await!
The Crucial Role of Service Centricity in Driving Manufacturing Success
Discover how shifting from a product-focused to a service-centric model can elevate your manufacturing success in this on-demand webinar. Join Andrea Pelizzaro from Alfa Laval and Mark Brewer from IFS as they share practical strategies and real-world examples on how service centricity can drive growth, improve efficiency, and strengthen customer relationships.
Watch on-demand
AI Powered Planning & Scheduling Optimization
IFS’ AI powered Planning and Scheduling Optimization drives efficiencies, lowers costs, improves customer satisfaction and significantly reduces travel time by ensuring the right engineer is in the right place, at the right time, with the right spare parts and skill to deliver a first-time fix.
We have enabled global organizations improve SLA adherence by 25%, increase field worker's productivity by 33% and field workforce travel time by 30%.
Find out more View Demo Video
Break the Barriers to Traditional Aftermarket Service
Explore how Closed-Loop Lifecycle Management can help you on your journey to value-added, outcome-based services, and how to unlock value through scalability, AI, and Customer Engagement.
Download the whitepaper
Deliver Service Excellence without Complexity
IFS goes beyond simple scheduling and tracking—it enhances service execution with AI-powered knowledge management, guided workflows, and on-the-job training tools. Technicians gain real-time insights to improve accuracy, enhance first-time-fix rates, and complete jobs faster, ensuring greater efficiency, higher service quality, and structured execution that meets SLAs—without added complexity.
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Full Servitization for our business is where we sell all of our services - equipment, materials, services - that are priced on the basis of a liter of package produced or packages output. Technology plays a vital role in delivering that simplicity that we need to handle the complexity of that system.
Sasha Ilyukin
SVP Customer Service Operations at Tetra Pak
The world's leading brands in partnership with IFS
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Rely on usAt IFS, we deliver award-winning solutions for companies who want to be their best when it matters most to their customers - at their Moment of Service. To ensure we deliver value and support your growth, Carol Johnston, VP - Energy, Utilities & Resources, is acting as your dedicated Executive Sponsor.
Carol is a visionary in enterprise and mobility technologies for the utility industry. For over 20 years she has successfully guided product marketing and product management for energy technology leaders including IFS, Clevest, ABB Software and Itron – identifying and developing emerging technologies to help energy organizations and utilities deliver safe and reliable services in a sustainable manner.
Carol is working together with Cyrille Geeratz, your Account Executive, to nurture our partnership at a deeper level.
Get in touch with your AE -
Benefit from IFS ecosystemIn addition to constantly improving our solutions, we are cultivating an ecosystem of resources, services and skills designed to empower our customers even beyond our products' capabilities. IFS is one of the few software providers with a Community that brings together our customers, partners and employees, and Customer Advisory Board (CAB) that directly influences our product roadmap. We look forward to extending an invitation to Fluvius to participate in our Community and CAB.
Learn more -
Change for goodAlong with promoting sustainability through our solutions, IFS also celebrates customers leading the way in adopting sustainable initiatives through IFS Change For Good Awards. It enables us to advocate for change and understand customers’ needs, shaping our product development and ensuring that we can help you aim for highest return and lowest emissions.
Find out more -
Advance with the best in class solutionsWith IFS, you can implement best in class technology solutions that are flexible, modular, scalable and easy to integrate with your existing landscape.
Our experts are committed to supporting Fluvius in facing challenges caused by the Energy Transition by combining EAM and FSM in a single integrated platform, allowing you to future-proof the network and ensuring that your focus on customers and employees remains strong.
IFS is a strategic technology partner for Fluvius to evolve into the industry-leading sustainable grid operator within the Flemish society.
Learn more
Explore IFS Insights for leading manufacturers
IFS Insights: Med Device Whitepaper
This paper examines the vital role technology plays in the technical and time-sensitive nature of servicing devices for the healthcare and medical industries.
IDC MarketScape for Worldwide SLM
IFS has been positioned in the Leaders Category in the IDC MarketScape for Worldwide Service Life-Cycle Management Platforms 2023 - 2024 Vendor Assessment.
Customer Story: Sysmex America
Faster service call resolution, Increased productivity through automation, Improved accountability of service representatives
Webinar: Remote Assistance
In this expert discussion, hear a variety of perspectives on the business case for Remote Assistance, what the future holds for its further use, and how to overcome challenges
Discover Why Manufacturers Choose IFS for End-to-End Service Management
Leaders in the IDC MarketScape for Worldwide Service Lifecycle Management
Our technology solutions are proven to improve customer satisfaction and operational efficiency, and grow service revenues.
We are the 2024 Customers' Choice for Field Service Management
In the Gartner report, based on feedback and ratings from verified end users, IFS received a rating of 4.6/5, with 88% of reviewers recommending our product.
Why Tetra Pak Selected IFS Cloud for their Service & Asset Management Operations
Find out why Tetra Pak selected IFS Cloud and how they have integrated it with their business solutions' landscape to foster growth.
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